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Personal data protection policy

Personal data protection policy

The Therascience website is a website for online sales of Physionutrition products.

Our personal data protection charter

The purpose of this Charter is to inform you of Therascience Laboratory's commitment to scrupulously respect the trust you place in it, and to ensure the confidentiality and security of the personal data you entrust to it, in accordance with the French law "Informatique et liberté" n°78-17 of January 6, 1978 as amended and the new provisions of the European Data Protection Regulation (RGPD) that came into force on May 25, 2018.
This charter completes the information brought to your knowledge when you communicate your data to us (for example: when creating your customer account, when ordering by mail or on our site or when subscribing to a newsletter).
In its capacity as data controller and in order to serve you better, Therascience Luxembourg SARL collects and uses a certain amount of personal data.

1. Nature of the data and purpose of their processing

The information collected about you falls into the different categories below :

Data relating to your identity: title, surname, first name, address, date of birth (To identify that the user is of legal age)
Contact data: address, telephone number (mobile and landline), e-mail address
Data specific to our field of activity: name and city of your healthcare prescriber
Financial data: information related to means of payment
Business data: customer number, purchase history, product reviews
Technical data: connection data, data relating to your navigation on our site, login and password

(see « Cookie Information »)

This information is requested during the various interactions with our company: creation of a customer account on our site, order by mail, telephone or via our site.

On the one hand, they are essential for the following purposes :

registration and execution of your order
monitoring the status of your delivery
processing of your requests and complaints

This information is requested during the various interactions with our company: creation of a customer account on our site, order by mail, telephone or via our site.

They are on the one hand essential for the following purposes:

Recording and execution of your order
Tracking the status of your delivery
Processing of your requests and complaints.

On the other hand, always respecting your rights and interests, they can also serve the following purposes :

Management and improvement of customer relations
Optimizing your use of the site
Communications by mail and/or email (requiring in this case an express consent from you) to let you discover our new products, to let you benefit from special offers, gifts and discounts, and to offer you products adapted to your expectations
Realization of satisfaction surveys and collection of opinions on our products
Proposal of offers from partners in affinity with your interests, sent by mail only

2. Your rights and their exercise

In accordance with the law, you have the following rights with regard to your personal data :

A right of access and a right of rectification, in the event that this data proves to be inaccurate or incomplete
New rights to request the portability of your data as well as their oblivion, deletion and limitation
The right to object to the use of your data for commercial prospecting or marketing purposes such as profiling
The right to lodge a complaint with a competent supervisory authority

You may exercise these various rights free of charge and at any time by sending an e-mail to the following address: luxembourg@therascience.com, specifying in the subject line "Protection of personal data". You can also write to us at the following address:
Laboratoire Therascience, Customer Marketing Department, 38 Rue hiehl - L-6131 Junglinster, enclosing a photocopy of an identity document. In all cases, please specify first name, surname and customer number.
When you object to the use of your data, all necessary measures will be taken as soon as possible by our services. However, due to processing delays, you may still receive messages for a limited period of time. We apologize for this and thank you in advance for your understanding.

3. Data storage :

For product orders: the data collected is kept for the purpose of executing your order and for the time necessary to establish proof of a right or a contract; this data may be archived in accordance with the provisions of the Commercial Code relating to the retention period of books and documents created in the course of commercial activities and the Consumer Code relating to the retention of contracts concluded by electronic means.

For prospecting data (newsletter subscriptions, customer account created without purchase. The data collected is kept for the purposes of executing web offers. This data may be archived in accordance with the provisions of the Commercial Code relating to the retention period of books and documents created in the course of commercial activities and the Consumer Code relating to the retention of contracts concluded electronically.

For data from any other form, such as recruitment: data is collected in order to be able to reply to you. These data are kept for the time of the exchange.

4. Recipients of the data :

Your personal data are intended for the services of Laboratoire Therascience concerned by your requests as well as for its service providers and authorized subcontractors.

However :

When you order a product on the Site, the personal data that you communicate in the context of the order are intended for Laboratoire Therascience, or its subcontractors in charge of executing said order.
In any event, there is no transfer outside Europe and Laboratoire Therascience does not transmit your personal data except :
A. If Laboratoire Therascience must share this information with third parties in order to provide you with the service you request, or
B. If Laboratoire Therascience is summoned by a judicial or any other administrative authority to communicate the information, or
C. If you have given your prior consent to the sharing of this information.

5. Data security and confidentiality

Laboratoire Therascience has endeavoured to put in place the necessary precautions to preserve the confidentiality and security of the personal data processed and to prevent it from being distorted, damaged, destroyed or accessed by unauthorised third parties. Technical and organisational security measures have been put in place to this end.
However, Laboratoire Therascience does not control all the risks linked to the operation of the Internet and draws the attention of Internet users to the existence of possible risks inherent in its use and operation.
All data is stored on servers located on our premises.

Our security measures include, where appropriate, the use of firewalls and secure servers, encryption, the deployment of appropriate access rights management systems and procedures, careful selection of processors, adequate training of Therascience personnel responsible for processing personal data, and other measures necessary to ensure that your personal data is adequately protected against unauthorised use or disclosure. Where appropriate, we may also make back-up copies and use other means to prevent accidental damage or destruction of your personal data. For the given section of the Therascience website supporting online transactions, we will use an industry standard security system, such as the "Secure Sockets Layer" ("SSL") encryption protocol, to maintain the confidentiality and security of your online transactions.